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Managing the delivery of care

Vocollect's "Talkman" technology allows work to be directed by body-worn, voice-enabled wireless computing. PDD helped design "Talkman" and was asked by Vocollect Healthcare Systems to help migrate this revolutionary technology into nursing homes where it could manage care plans, provide traceability and free nurses' hands and eyes to give the best care.
This new application posed a challenge; unlike existing industrial use, a nursing home is a social context with the care recipient present, often in conversation with the Certified Nursing Assistant (CNA). PDD conducted studies into the care activity and social interactions in the nursing home and through interviews, role-play and analysis, we determined the factors for successful technology transfer.
PDD created a new brand language and form-factor and made the CNA interactions discrete so they would not be misunderstood by patients. The device and base-station concepts were market tested before the product engineering was completed- which leant-on PDD's rugged, hygienic and medical device know-how. "AccuNurse" launched into several nursing home chains where it ensures the highest levels of care, and reimbursement from demonstrable outcomes, including Activities of Daily Living (ADL) scores.

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News & Insights


PDD completes its transition to the 2016 version of ISO13485 for Medical Devices.

PDD has completed its planned transition to the latest version of this rigorous international quality assurance standard for medical devices, building on the success of earlier transitions and successful audits to the FDA 21CFR Part 820 in 2015.


The Role of Human-Centred Design in Healthcare Reform and Transformation

All too often our health care is taken for granted, and we assume it will always be available to serve our community’s needs. The question is “How Healthy are our Healthcare Facilities to handle the diversity of services and to produce healthy outcomes for an expansive and unprecedented market of six (6) living generations – All distinctively different with a diverse set of needs and priorities?” According to Pew Research Centre in 2015, 75.3 million Millennials (18-34) surpassed the number of 74.9 million Baby Boomers (51-69), and Gen X (35-50) is projected to outnumber the Boomers by 2028.


Vocollect Healthcare SystemsAccuNurse caught on like a video game. At first, nobody wants to play, but give it a few minutes and you’re hooked. Now, no one would ever give it up.

Vocollect Healthcare Systems Customer