Drayton, part of Invensys, asked PDD to help with replacing its flagship mass-market central heating programmer ‘Tempus’ with something more usable that would also appeal to consumers and installers stretching from continental Europe to the US.
We interviewed and observed installers and consumers to understand practices, patterns of use, frustrations and misconceptions. We discovered, for example, that consumers thought the “boost” function increased temperature, rather than extending the time of the currently-running programme. So, we simply renamed the function “+1 hr” to match the consumers’ expectations. Moreover, to make it easier to set-up programmes, we created an on-screen guide (easitext) that stepped users through the set-up procedure, enabling them to reduce their energy consumption by making it quick and easy to select more efficient programmes.
We also designed the product to provide a décor-neutral and understated aesthetic with multi-market appeal. We used models and simulations to validate the designs before engineering the product for compactness and tactility, cost-efficiency and safety.
PDD has completed its planned transition to the latest version of this rigorous international quality assurance standard for medical devices, building on the success of earlier transitions and successful audits to the FDA 21CFR Part 820 in 2015.
It’s been a great start to 2016. The first quarter is not yet over and already PDD has 3 new prestigious design awards to its name. PDD’s work with the health & personal care brand Swisslux and the Zyliss kitchenware brand has been awarded with Red Dot design awards. This was followed by a German Design Award for the Testo 870 Thermal Imager.